Complaints Policy

1. Introduction

The Organizing Committee of the Global Defence and Aviation Skills Conference 2025 (GDAS2025) is committed to providing a professional, respectful, and inclusive environment for all participants. We aim to handle all complaints fairly, consistently, and promptly to maintain the integrity and quality of the conference focused on empowering the future of aviation through advanced TVET.

2. Scope of the Policy

This policy applies to all participants including authors, presenters, reviewers, session chairs, keynote speakers, attendees, volunteers, exhibitors, and sponsors. Complaints may relate to, but are not limited to:

• Conference content or program issues
• Review process or selection fairness
• Speaker or participant behavior
• Technical or logistical problems
• Discrimination or harassment
• Exhibition or sponsorship related concerns

3. Lodging a Complaint

Complaints must be submitted in writing and include:

• Name and contact details of the complainant
• A clear description of the issue
• Date, time, and location of the incident (if applicable)
• Supporting evidence (if any)

4. Complaint Review Process

• Upon receipt, an acknowledgment will be sent within 3 working days.
• The complaint will be reviewed confidentially by the Conference Ethics and Integrity Panel.
• A response will be provided within 10–15 working days, depending on the nature and complexity of the issue.
• If required, further investigation or mediation will be initiated.
• All parties involved will be treated fairly and given an opportunity to present their perspective.

5. Resolution and Outcomes

Depending on the findings, the Organizing Committee may take appropriate action, such as:

• Issuing an apology or clarification
• Re-review of submissions (if applicable)
• Corrective measures for logistical or technical issues
• Warning or formal reprimand to individuals
• Disqualification or removal of participants from the event
• Future participation restrictions
• Refund or compensation (where appropriate)

6. Confidentiality

All complaints and investigations will be treated with the utmost confidentiality. Personal data will be processed in accordance with applicable privacy laws and only shared with those directly involved in the resolution. The identity of the complainant will be protected unless disclosure is necessary for the investigation or required by law.

7. Appeals

If a complainant is not satisfied with the outcome, they may submit an appeal in writing within 7 days of the decision. The appeal will be reviewed by an independent subcommittee, and a final decision will be communicated within 10 working days. The decision of the appeals committee will be final.

8. False or Malicious Complaints

The conference takes all complaints seriously. However, complaints found to be false, malicious, or made in bad faith may result in action against the complainant, including potential exclusion from current or future conference activities.

9. Contact Information

For queries or complaints, please contact: